Frequently Asked Questions

Yes. ProWiki supports private wikis, so you can create an internal wiki that only your employees can access.

Private wikis are included in the Standard plan.

Yes, you can! ProWiki excels in open and semi-open wikis.

While ProWiki is also suitable for internal enterprise wikis, it is built on the open software behind Wikipedia, and is thus a fantastic choice for community driven websites.

ProWiki has a number of common use cases which it is especially good at.

• Internal knowledge management. This is a common use case for businesses that need a private knowledge base. ProWiki’s flexibility, depth and collaborative nature are common selling points.
• Wiki as website. Many individuals and organizations use ProWiki as a public-facing website with a Content Management System. These wikis allow editing only by their creators, and trusted contributors.
• Community-driven websites. ProWiki features excellent collaboration functionality, coming from MediaWiki, the software that powers Wikipedia. MediaWiki is the go-to choice for community-driven wikis. ProWiki allows creating wikis similar to those on Fandom (Wikia), but without the ads and with more customizability.
• Documentation management. Organizations use ProWiki for internal documentation, and, in some cases, for sharing documentation with their user base.
• Public knowledge base. This use case is especially common for public institutions that wish to publish their data in an open and FAIR format. Wikibase and Semantic MediaWiki are often used to structure the data and allow for querying. ProWiki supports both, though, for advanced Wikibase usage, our dedicated Wikibase hosting is a better fit.

Like the MediaWiki foundation it is based on, ProWiki is extremely versatile. MediaWiki is often compared with spreadsheets: you can use it for almost anything. So even if your use case is not listed above, ProWiki might still be a good fit for it. Are you unsure? Ask us about your use case.

ProWiki is a business-orientated version of MediaWiki.

ProWiki comes with many enhancements over plain MediaWiki, including:

• An improved user interface
• A visual text editor
• UI-based administration and configuration
• Enhanced search
• Enhanced security
• Over 100 bundled MediaWiki extensions that you turn on from the Admin Panel
• Fully managed hosting
• Professional support and a service level agreement

Content stored in ProWiki is interoperable with MediaWiki, meaning that you can transfer data between the two, avoiding vendor lock-in.

Compare ProWiki with typical MediaWiki hosting.

Contact us and describe the wiki you need. Tell us its name, whether it is public or private, the domain you want, and any add-ons such as Single Sign-On (SSO). We set up the wiki, typically within 2 business days, and send you the login details.

There is no free trial and no self-service signup. If you want to see ProWiki before you commit, ask us for a demo.

Typically 2 business days from your request. Migrating an existing wiki typically takes about 3 business days. We confirm the timing when we reply to your request.

We provide a paid import service for complex transfers. In some cases, you can transfer your wiki content yourself.

If you only wish to transfer the content of wiki pages, and your wiki is relatively small, then you can use MediaWiki's XML export. Once you have created the XML export of your old wiki, go to Special:Import on your ProWiki wiki and upload the XML file.

If you wish to transfer uploaded files, user accounts, or anything else not part of page content, the only option is our paid import service. This is also needed if your wiki is too big to upload all its content via Special:Import. Contact our sales team to get a personalized quote.

Moving off Confluence? See our Confluence alternative page for how that migration works.

Yes. You can use a pro.wiki subdomain at no extra cost, or your own domain or subdomain. Tell us which when you request your wiki.

If you choose your own domain, you add DNS records for it. We send you the records with instructions when we set up your wiki.

We provide on-premises hosting with many of the same features as ProWiki. On-premises hosting is more costly than ProWiki cloud hosting. Contact our sales team to get a personalized quote.

By default, ProWiki wikis are hosted in Germany. If you need hosting in another region, such as the United States or Asia-Pacific, mention this when you request your wiki.

Learn more about security at ProWiki.

Yes. By default your wiki is hosted and processed in Germany. A Data Processing Agreement (DPA) is available on request.

Learn more about security at ProWiki.

Yes. We offer dedicated hosting in Singapore, allowing organizations to meet PDPA data residency requirements. Our dedicated hosting uses only EU-headquartered subprocessors and includes a Data Processing Agreement (DPA).

Mention your region when you request your wiki.

Yes. In addition to our standard Germany-based hosting, we offer dedicated hosting in other regions, including the United States and Singapore.

Mention your region when you request your wiki.

Daily server snapshots plus daily encrypted offsite backups, kept for 8 days, 6 weeks and 6 months on append-only storage. Both the wiki database and the uploaded files are backed up, and we test disaster recovery quarterly.

Learn more about security at ProWiki.

Private. Your wiki runs on its own server, with no other customers on the machine, and has its own database and user list. Only ProWiki staff have access to the servers.

Learn more about security at ProWiki.

The historical uptime of our wikis exceeds 99.9%, and our Service Level Agreement commits to 99.9% availability.

Learn more about security at ProWiki.

We use the latest patch release of MediaWiki 1.43.

MediaWiki 1.43 is the current Long Term Support (LTS) MediaWiki version.

ProWiki is a brand of Professional Wiki GmbH, an established provider of MediaWiki services and solutions. We have over 15 years of experience and a long track record of customer success. Professional Wiki is a German company based in Berlin. ProWiki is our answer to those looking for the most modern and smooth MediaWiki experience.

Learn more about ProWiki.

Yes! ProWiki comes with 2FA options out of the box. All users can enable 2FA for their account. Administrators can enforce 2FA for all users or for a specific user group via the wiki admin panel.

Learn more about security at ProWiki.

We provide exports on request. These include a copy of all files you uploaded and a full export of the wiki database, which contains your pages and users. You thus avoid vendor lock-in and are able to migrate to another MediaWiki hoster.

See the Data Export & Deletion section of our Customer Agreement for full terms.

We make backups daily, see security at ProWiki.

You can already enable over 100 MediaWiki extensions via the wiki admin panel.

To ensure the stability and sustainability of our customers' wikis, we only install MediaWiki extensions that our MediaWiki experts have vetted.

You can request installation of additional extensions, though we are not obliged to honor your request. If the extension is well-maintained and generally usable, we will likely install it. Contact us.

Your wiki runs on infrastructure sized for its traffic. We resize it as your wiki grows and agree any price change with you first. If you expect very high volumes, for instance hundreds of thousands of edits per day via the API, contact us for a custom quote.

On request. Cloudflare CDN and DDoS protection can be enabled for your wiki. By default no US-based service sits in the data path.